Basically we support every TILOS User with general questions regarding installation, licencing, update, etc.
Users with annual maintenance contracts will get automatically new software updates. In addition also more complex questions will be answered directly and preferential at the hotline.
You can reach out technical hotline:
Monday to Thursday
08.30 am - 5:30 pm (GMT +1)
+49 (0) 721 / 4647 - 2829
Please take in consideration, that in flexible time bands and banking holidays or in the lunch break not the entire support team ist availlable.
Fridays after 1 pm you can reach the Hotline via email.
In genaral, contacting our hotline you should have ben prepared the following information:
- Your Software Product-ID.
- Your Company Name and address.
- The current software version (See Help - About).
- Which Operating system you are working on and the assigned User Rights.